Delivery Information

 

 

№		Countries	Flat Rate (up to 20 kg, max size 60 × 43 × 17 cm)	Estimated Delivery Time
1		Lithuania & Latvia	Free for orders over 49 €, otherwise 3 €	3 - 4 working days
2		All EU countries	10 €	8 - 12 working days
3		Europe (non-EU) UK, Norway, Switzerland, Ukraine, Iceland and others	15 €	8 - 15 working days

 

Note:
Parcels sent within Lithuania and Latvia are typically delivered within 3 - 4 working days.
For destinations outside the EU, delivery usually takes 7 - 15 working days on average (actual delivery times may vary).

Production and Delivery Terms

The delivery times listed above apply only to ready-made items currently available in our online store.
If you order a custom-made product (personalized inscription, non-standard size, or a motif from our catalog), the total production and delivery time will be longer.
Exact timeframes are confirmed after the design sketch is approved.

Return and Refund Policy

If an item arrives damaged or defective, you have the right to return it within 14 days, in accordance with EU consumer protection law.
We will either replace the item or issue a full refund once the returned product is received and inspected.
Please note that custom-made products without defects are non-refundable, as they are manufactured individually to your specifications.